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Refund policy.

Subscription, invoice, and payment records are stored so billing outcomes can be reviewed clearly.

Refund review criteria

Eligibility depends on plan state, usage, and payment-provider records.

  • Refund requests should include the organization name, billing email, invoice number, payment ID, and reason for review.
  • Payments are matched against stored invoice, subscription, and Razorpay webhook records before a decision is made.
  • Duplicate payments, accidental upgrades, and failed provisioning are prioritized for review.
  • Refunds may be limited when a billing period has already been substantially used or when provider rules prevent reversal.

How to request a refund

Keep the request auditable and tied to the payment history shown in AtlasOps.

  • Open Billing or Invoices and copy the invoice number and provider payment ID.
  • Send the request through the support center or billing contact path.
  • Do not share passwords, API keys, SSH keys, or webhook secrets in the request.
  • Wait for confirmation before attempting repeated payments or subscription changes.
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